Introducing Galactic Client Services Pvt. Ltd.

Galactic Client Services Pvt. Ltd. is a leading provider of contact management Services. We are known for the leadership with 20 years of experience, Galactic Client Services Pvt. Ltd’s objective is to help our customers achieve greater operational efficiency through their contact centre processes, as well as to provide them with the latest functionality so they can deliver an excellent customer experience. We are uniquely focused on helping companies deliver superior customer experiences through the optimal mix of agents, technology, and aptitude. Our rich functionality is available in modular form which means you can specify the tools that are right for your business at any given time safe in the knowledge that you only pay for what you use. This building block approach is a key to the principles of contact-centre-as-a-service (CCaaS) which ensures our customers achieve maximum operational and cost efficiency.

Highly flexible and scalable Galactic Client Services Pvt. Ltd. Contact centre solutions can be adapted to accommodate from one to several hundred concurrent agents using any device, in any location and integrates with multiple applications seamlessly.

Today Galactic Client Services Pvt. Ltd. provides contact centre services to over 50 organizations in USA, UK & Canada. Automatic lead selection or lead steering is also intended to improve efficiencies, both for inbound and outbound campaigns. All centre staff are often organized into a multi-tier support system for more efficient handling of calls. We are Experts in Combining automatic call distribution for incoming calls with predictive dialing for outbound calls, it makes more efficient use of agent time as each type of agent (inbound or outbound) can handle the overflow of the other.

Delivering Remarkable Sales, Service and Technology Solutions

At Galactic Client Services Pvt. Ltd. we understand the importance of the relationship between a company and its customers. That’s why all of our sales, service and technology solutions are driven by the ‘voice of the customer’. Through our stringent QA process, we record 100% of all voice and chat interactions and evaluate our agents to ensure an ever-improving customer experience.